Phone Orders 307.675.1191

Shipping and Returns

Shipping Restrictions

By placing an order with RTG Parts, LLC you affirm that no applicable local, state or federal laws prohibit you from purchasing any item contained in your order. It is your responsibility to ensure that any products, services or information available through this website are not restricted or prohibited by law in the state or jurisdiction in which you reside.


Orders ship directly from our warehouse in Wyoming. Your shipping fee is determined by the parcel's weight and destination.

All first-time orders must ship to the address on file with the customer's bank.

Please note that our business operates Monday-Friday only. If you place your order after 12:00PM MST on a Friday, a holiday, or over the weekend, your order will be processed the following business day. Orders typically leave our facility within 1-5 business days. Certain items which require special preparation for shipment, or customization, may require a longer processing time. During the holiday season, or as a direct result of current/political events, our processing and shipping times may increase. 

To estimate delivery time for your order, please consider the following:
1.) Order fulfillment time (picking/packing); 1-5 business days (Monday-Friday)
2.) The actual delivery time of the specified delivery carrier (USPS, UPS, or FedEx). 

If you provide a valid e-mail address at checkout you will receive a shipping confirmation when your package ships.

Risk of Loss

Risk of loss shall pass to the Buyer when the goods are placed in the possession of a common carrier (USPS, UPS or FedEx). Claims against the carrier shall be the responsibility of the Buyer.

International Orders

Due to U.S. Government restrictions RTG Parts LLC will not accept international orders. We ship only within the domestic U.S. By placing an order via our website you affirm that you will not export this order, in whole or in part, to outside of the U.S. or to foreign countries, U.S. territories, or APO, FPO, or DPO addresses.

Merchandise Returns

We understand that due to the nature of the surplus parts industry our customers may occasionally order the wrong part. All returned items must be in the same condition as when they were shipped by RTG Parts and must be returned in original packaging. If an item is not returned in saleable condition, RTG Parts reserves the right to refuse your return.

Please read and agree to the following terms before placing your order:

1.) Returns will only be accepted with prior authorization. Failure to obtain a return authorization in advance will result in your package being returned to sender.

2.) Submit your request for return authorization by E-MAIL no later than 21 days from date of delivery. Upon receipt of your written request we will send a return authorization along with return shipping instructions.

3.) ALL returns are subject to a 20% restocking fee.

4.) Shipping fees are non-refundable.

5.) Customers agree to pay all shipping charges and accept all risk of loss for any returned products. RTG Parts, LLC will not reimburse the shipping cost of a returned product.

6.) If an incorrect part is shipped we will exchange the item at no expense.

7.) If an order is incomplete, the missing item(s) will be shipped at no additional charge.

8.) Any product modified or damaged by the purchaser will not be accepted for return and no refund will be issued.

9.) Product specific return policies apply for the following products:

a.) New Items: Items sold as new must be returned as new. Items must be received in their original packaging. No merchandise which has been removed from its original packaging or installed will be accepted for return. No stickers or shipping labels may be placed on the original manufacturer's packaging. 

b.) Defective Merchandise: RTG Parts, LLC is not a warranty repair station or manufacturer, and we cannot accept defective merchandise returns. Defective merchandise is subject to the manufacturer's specified warranty policy, and the manufacturer should be contacted directly for details.

c.) As-Is Items: Some of our products are sold in "as is" condition. All items sold "as is" will be clearly identified in the product description. No returns or exchanges will be accepted on "as-is" products.

d.) Parts Kits: NO parts kit will ever include an intact receiver. Guns are typically Demilled overseas thousands at a time. Given the inexact nature of the process, parts kits may occasionally be missing small parts such as pins, screws or springs which can be lost or broken during Demill. We do make every attempt to ensure each parts kit is as complete as possible; however all parts kits are sold "as is". Any missing or broken part(s) may be purchased from our website or other vendors. No returns or exchanges will be accepted on parts kits.

e.) Literature: Please take care in purchasing the correct literature. No returns or exchanges will be accepted on any books, manuals, DVD’s, print magazines, brochures or any other printed material.

f.) Tools: Please take care in purchasing the correct tools. For obvious reasons no returns or exchanges will be accepted on any tools.

Exchange Policy

If you would like to exchange an item for another item of equal or greater value in our current inventory the restocking fee may be waived. Please contact us by E-MAIL for complete exchange instructions. We do charge additional shipping fees to send the replacement item(s).


You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to open and process your return once received (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).

Order Status:


Buyer has completed order and payment has been received.


Your order has been processed and sent to the warehouse for pulling packaging.


Your order has been delivered to the shipping vender and a tracking number issued. It may take several hours after your package has reached this stage before the tracking number provided is active and can be used to check status of the delivery.

Magazine Shipping Restriction:

Colorado, Vail:
Cannot ship more than 10 round magazine
Cannot ship more than 15 round magazine
Cannot ship more than 21 round magazine
Cannot ship more than 10 round magazine
Cannot ship more than 10 round magazine
Illinois, Aurora:
Cannot ship more than 15 round magazine
Illinois, Chicago:
Cannot ship more than 12 round magazine
Illinois, Cicero:
Cannot ship more than 15 round magazine
Illinois, Cook County:
Cannot ship more than 10 round magazine
Illinois, Franklin Park:
Cannot ship more than 16 round magazine
Illinois, Oak Park:
Illinois, Riverdale:
Cannot ship more than 10 round magazine
Cannot ship more than 35 round magazine
Cannot ship more than 20 round magazine
New Jersey:
Cannot ship more than 10 round magazine
Cannot ship more than 15 round magazine
New York:
Cannot ship more than 7 round magazine
Cannot ship more than 10 round rifle magazine
Cannot ship more than 15 round handgun magazine
Cannot ship more than 10 round magazine
Washington D.C.:
Cannot ship more than 10 round magazine

* Note: We are not allowed to ship most of our products to freight forwarding addresses.
Please feel free to Contact Us if you have any questions not answered above.

RTG Parts, LLC
931 Frank Street
Sheridan, WY 82801
Phone: 307-675-1191
Fax: 307-675-1192

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About Us

RTG Parts LLC has been family owned and operated since its inception in 1999. RTG Parts was established to provide increased customer access to top quality military surplus parts, magazines and accessories. We are proud to offer an extensive inventory of rare and unusual items as well as select new production U.S. made parts. RTG Parts is committed to keeping prices low while maintaining a high level of customer service. We believe we offer the best combination of value and quality found anywhere in the firearms community.

Contact Us

307.675.1191 931 Frank St.
Sheridan, WY  82801